Petitions | Brisbane City Council

Reduce the high concentration of charity collectors on CBD streets

Principal Petitioner Ryan Donohue, Brisbane City
Date Closed Mon, 01 Jan 2018 This epetition has ended
No. of signatures 1736 signatures

(View signatures)

Residents draw to the attention of Brisbane Council the surge in charity collectors, or “Chuggers” in the Central Brisbane District which has left workers, shoppers and visitors feeling uncomfortable walking in certain areas without being, what can be perceived as, ‘accosted’. Residents also draw attention to the safety concerns regarding the impact to pedestrian flow on busy footways such as Adelaide, Queen and Edward streets by these charity collectors.

We ask that Council make a legislative change to limit the concentration of charity collectors and adopt guidelines around specific behaviour of individual charity collectors to ensure that residents and visitors have the right to go about their business without being accosted.

Council response

I refer to your petition requesting that Council reduce the high concentration of charity collectors on CBD streets.

Your petition has been investigated and it was considered by Council at its meeting held on 20 March 2018. It was decided that the petitioners be advised of the information below.

Collectors making an appeal for support are regulated by the Queensland Government's Office of Fair Trading (OFT) under the Collections Act 1966 (the Act) and the Collections Regulation 2008 (the Regulation).

The Regulation prescribes conditions for street collectors, including that a collector must not unreasonably annoy any person approached during a collection. As the Act and the Regulation are Queensland Government legislation, it is recommended that any concerns regarding the regulation or conduct of collectors, or any requests for legislative change, are directed to the OFT by phone on 13 74 68. Pedestrian safety concerns resulting from the conduct of a charity collector should be referred to the Queensland Police Service by calling Policelink on 131 444.

In circumstances where pedestrian flow is impacted by articles deposited on the footpath, or where contributions are solicited in Queen Street Mall, Chinatown Mal or The Valley Mall without consent from Council, Council officers can investigate and, where required, take appropriate enforcement action under the Public Land and Council Assets Local Law 2014. Any obstructions of this nature should be reported to Council's 24-hour Contact Centre on (07) 3403 8888.

Thank you for taking time to contact Council with your concerns.